POLICIES & FAQs

SHIPPING POLICY

Please understand that every Plant has special needs and we will take those into consideration before packaging a shipment, all shipping cost must be paid for upfront and delivered priority mail max 2 day service. We do not allow for flat rate charges, you will be contacted with the associated fees/costs for your new plant as soon as possible.

RETURN POLICY

We stand behind the quality of our products and want every purchase to be a positive experience. We hope you love your new plants and accessories, but should you have any issues with your purchase please contact us.

NON PLANT RETURNS

Returns and exchanges of non-plant items ordered through our online store are accepted within 30 days of customer receipt, with a valid proof of purchase is provided, and the items are returned in good condition (unused, un-scuffed and unwashed). Expendable materials such as potting soils, drainage, plant sprays, fertilizers etc. may be returned in unopened packaging only.

FLOOR PLANT RETURNS

All floor plants (10"above) are final sale only. We only send out plants that are representative of the photography on the site, and are confident you will be satisfied with your purchase. However, if your plant arrives damaged contact us within 24 hours to initiate a replacement or refund. If you are dissatisfied for any other reason such as plant size or shape, you are eligible for a swap of the same item within the 24 hour window.

SMALL PLANT RETURNS

All of our small plants are covered under our 30 Day Plant Guarantee. If the plant’s health declines beyond repair within 30 days, we will provide a replacement. Please reach out for care assistance at the first sign of plant health decline.  If your order is damaged or fails to meet your expectations, please contact us right away.

PAYMENT METHOD

We accept cash all major credit cards as well as (Apple Pay, Venmo, Zelle, Bit Pay) all card charges will have the associated client fees charged per transaction. Please no checks.